Is the IACP Calling?

Recently, we’ve received a number of inquiries about phone solicitations for donations.

The IACP and IACP Foundation do not solicit funds over the phone and are not associated with any other not-for-profit or paid fundraising organization that does solicit funds in this manner.

While the IACP and the IACP Foundation are 501(c)(3) not-for-profit organizations, we do not participate in phone solicitations nor do we have plans to do this in the future.

Donations to the IACP Foundation can be made online and through the mail as a one-time gift, a monthly gift, a planned gift, or at the 10th Annual Gala being held at the 2016 IACP Annual Conference in San Diego, California. The only time someone from the IACP Foundation will call regarding a donation is to say thank you or to clarify your recent donation or respond to a donation inquiry.

If you are contacted via phone to give to the IACP Foundation, please collect as much information as you can about the organization. Some questions you may ask include:

  • Where they are located
  • Where can you get more information, such as a website
  • What is a number that you can use to call them back
  • Are they employees of the IACP Foundation or work for an outside soliciting group
  • What percentage of funds you are donating would go directly to the IACP Foundation
  • What is the EIN number of the organization for tax purposes (anyone doing a phone solicitation should know they organization’s EIN number)

Then let us know what you have learned so we can work with our Attorney General and local law enforcement to stop this fraud. For questions about the IACP Foundation, please contact Diana Wisler Beckmann at or 1-800-THE-IACP, extension 213.

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Beyond Enforcement – Connecting with Kids through School Resource Officer Programs

The President’s Task Force on 21st Century Policing offers several recommendations for maintaining school safety and building relationships of trust between schools and law enforcement officers, including:

  • create opportunities in schools and communities for positive nonenforcement interactions with police
  • establish memorandums of agreement for place of school resource officers that limit police involvement in student discipline
  • restore and build trust between youth and police by creating programs and projects for positive, consistent, and persistent interaction between youth and police

Police collaboration with schools is not a new concept, but today’s environment calls for renewed emphasis on building trust between police and youth, particularly in a school environment. School Resource Officer (SRO) programs are a great way of building trust, interacting positively in a nonenforcement method, and connecting police departments with school personnel.  SRO programs first began in 1953, but did not grow in popularity until the 1990s.  According to the National Association of School Resource Officers, there are now around 14,000 to 17,000 SROs nationwide.

An example of a very successful SRO program is the Wakefield, Massachusetts Police Department.  WPD has three officers assigned to the three different levels of schools in the area.  Each officer works as a liaison between the school administration, the teachers, the students, and their families.  They run education programs, help ensure a safe school environment, and act as a positive role model for the students. Each of the officers does their three main roles with pride: educator, law enforcement officer, and informal counselor/mentor. The Wakefield Police Department SROs have a great collaborative relationship with the administration, the teachers, and the kids, which shows how effective an SRO program can be in increasing a community’s trust in their police department.

The Westerville, Ohio, Division of Police and the Sioux County, Iowa, Sheriff’s Office  are additional examples of how SRO programs serve a very important role in community-police relations.

This blog post is part of a series highlighting best practices in advancing 21st century policing as part of the IACP Institute for Community-Police Relations, particularly those that address recommendations from the President’s Task Force on 21st Century Policing final report. The Institute is funded through the U.S. Department of Justice, Office of Community Oriented Policing Services and the Motorola Solutions Foundation. Learn more about the ICPR.

Posted in Community-Police Relations, Youth | Tagged | Leave a comment

Columbia’s Beyond the Badge – Community Engagement through Community Service

The President’s Task Force on 21st Century Policing offers several recommendations for building better relationships between law enforcement officers and the community that they serve, including

  • initiating positive nonenforcement activities to engage communities
  • embracing a guardian mindset
  • working with community members to produce meaningful public safety results

The Columbia, South Carolina, Police Department’s Beyond the Badge program is an excellent example of many of those recommendations at work.  The Beyond the Badge program is an effort to help new Columbia police officers connect and create meaningful relationships with the community that they will serve.  The program was developed and implemented earlier this  year by Deputy Chief Melron Kelly.  This program is an opportunity for recent training academy graduates to help those in need in the Columbia community.  Before kicking of their law enforcement careers, the officers spend a week serving food, assisting at a food bank, reading to students, preparing food for the homeless, playing BINGO with the elderly, and mentoring children.  The Department collaborates with several different service locations in the area to set up the opportunities.

The Beyond the Badge program gives each officer exposure to the hands-on service and outreach approach that the Department takes to community policing.  Officers gain an appreciation and an understanding of the various community services and resources available.  Through this opportunity, officers can better determine which program or service location can best assist citizens with their respective needs. Officers also learn that there is much more than law enforcement involved in the job, including public service, compassion, and goodwill.

The community, especially the community involved with the service locations, have had a very positive response to the program.  Each of the individuals involved with the program come away with a different, positive outlook on community policing.  The community members enjoy getting to know the officers in a nonenforcement setting. 

Thirty-seven officers have gone through the community service week since it began, and the Department hopes to continue the program for every graduating officer from the South Carolina Criminal Justice Academy headed to the Columbia Police Department.  Beyond the Badge has been well received by the officers, the community, and the media.  The Department will continue its great community service work by expanding the service locations that are included in the program.

This blog post is part of a series highlighting best practices in advancing 21st century policing as part of the IACP Institute for Community-Police Relations. Columbia is one of fifteen sites selected for participation in the Advancing 21st Century Policing Initiative, a joint project of the COPS Office, CNA, and the IACP to highlight agencies who are actively embracing the principles in the President’s Task Force on 21st Century Policing.

Posted in Community-Police Relations, Partnerships | Tagged , | Leave a comment

Youth Engagement via Non-Traditional Sports

Guest Blogger: Sergeant Chris Cognac, Hawthorne, California, Police Department

One of the biggest issues facing law enforcement today is establishing and maintaining trust in the community. Trust can’t be bought; it must be earned and sustained each and every day, by each and every officer wearing a badge.

The question is how do we go about building and keeping that trust? The answer is through positive and honest contacts with the citizens we serve. Too many citizen contacts are negative in nature or simply just enforcement based. We need to increase our positive contacts, and maintain and expand the trust that is built from those contacts.

So, you want the secret? Grab a ball, Frisbee, or hockey stick and just play! Playing sports, whether it’s at a local park, ice rink or on the streets puts us all on a level playing field.
The Hawthorne Police Department has had great success building relationships in non-English speaking communities through its programs involving “non-traditional” sports.

Here are a couple of amazing programs that have inspired officers and have built community relationships where there were none before:

We wanted to give local kids a chance to play ice hockey, a sport that they had never been able to play before due to its great expense. The Hawthorne Police Officers Association and the Los Angeles Kings -Kings Care Foundation donated enough money so we could pay for a season of ice time.

We recruited about 30 kids ages 5 to 8 from the elementary schools, many of whom were Spanish speaking and whose parents had no idea what ice hockey was. We had several of our officers, who did not know how to skate or play, learn alongside the kids. It was amazing to watch as the parents cheered everyone on, and begin to talk to the officers like old friends. The program is now three-years old and has around 60 kids involved.

We also have a girl’s only program called the Power Project that is run by our female officers and employees. This program blends mentoring and ice hockey for girls ages 9 to 11 from underserved communities and has become a model for positivity and trust building.


In 2016 the Hawthorne Police Department was able to work with Chevy and the
L.A. Galaxy to turn unused tennis courts into “Futsal” (small area soccer) courts. Soon the Thursday games were attracting 40 to 50 teens every week. Officers take several minutes after each game to talk to the teens about school work, hopes and dreams, and even “police stuff.”


Through embracing sports that are a bit “different” the Hawthorne Police Department has been able to consistently reach a demographic that is often overlooked. By giving kids the chance to play sports and allow officers to learn alongside the kids, bonds have been forged that have made our community much stronger. Officers have taken ownership of the programs and they have greatly improved officer morale and community policing buy in.

My advice to you as a police manager is to empower your officers to make a difference using a ball, hockey stick, or Frisbee. Give officers the time to build those bonds with the community. Let them go out and “play,” you might be surprised at the good things that will happen as a result.

This blog post is part of a series highlighting best practices in advancing 21st century policing as part of the IACP Institute for Community-Police Relations (ICPR), particularly those that address recommendations from the President’s Task Force on 21st Century Policing final report. The Institute is funded through the U.S. Department of Justice, Office of Community Oriented Policing Services and the Motorola Solutions Foundation. Learn more about the ICPR.

Posted in Community-Police Relations, Youth | Tagged

Gathering Perspectives: Police Leaders Share Their Experiences

Vincent Talucci, Executive Director/CEO, IACP

As I am inflight back home to Washington DC, I am reflecting on the last week. IACP President Terrence Cunningham, 1st Vice President Donald De Lucca, and IACP staff set out to hear directly from police leaders from around the United States. Our visits have been dubbed with two working titles: first, to external folks, it’s called IACP’s Critical Issues Forums; second, to IACP internally, it is our Eight City Listening Tour. Regardless of the naming convention, the goal is the same – to hear directly from police leaders about the challenges confronting their respective agencies, the collective profession, and how IACP can assist on both fronts.

In the last seven days, we have met with more than 250 police professionals in five cities – Boston (MA), Houston (TX), Seattle (WA), Huntington Beach (CA), and Denver (CO). While we will put together a summation of the tour and identify regional differences, challenges, and opportunities at the tour’s conclusion, I wanted to offer my initial “off the cuff” thoughts while still fresh. My take – an overarching theme rose across the five listening sessions – the shared resolve to better understand gaps in trust where they exist; clearly demonstrate law enforcement’s commitment to the citizens they serve; and, work collectively to balance the public’s expectation of safety and service with the realities of policing.

What I saw was committed police leaders struggling to understand how things changed so much – yet who are not daunted by the challenges posed. What I saw was creative, thoughtful leaders who want to collectively right the ship – and ensure their respective communities feel both respected and protected and that their officers have the support both from their communities and their leaders they need to succeed and thrive. What I witnessed was a recognition and understanding that this is a much larger issue than law enforcement – but one that falls upon the police, whether appropriate or not. What I heard was a need for IACP to lead a much larger, intergovernmental discussion on gaps in existing social systems – that are largely being left to the police to address: homelessness, mental illness, substance abuse, etc.

After a brief respite, we will continue the listening sessions in Orlando (FL), Cincinnati (OH) and a cross-border meeting with Michigan and Ontario, Canada, police professionals. If the next three sessions are as heartening as the last five, I am certain that what I will see is what communities around the United States and the world, see every day – reflective, engaging, courageous, caring police officers who are asked to be everything to everyone at all times.  

We must, and will, find the balance of law enforcement’s duty and society’s responsibility.

Posted in Community-Police Relations, Criminal Justice Reform, IACP Leadership, Leadership, Membership, Policy | 1 Comment

Tucson’s Mental Health Investigative Support Team – a New Approach for Responding to Mental Health Calls for Service

The President’s Task Force on 21st Century Policing offers several recommendations for improving police interactions with persons with mental health concerns, including

  • adopting preferences for seeking “least harm” resolutions
  • embracing a guardian mindset
  • engaging in multidisciplinary community team approaches for planning, implementing, and responding to crisis situations.

tucsonThe Tucson, Arizona, Police Department’s Mental Health Investigative Support Team (MHIST) is a great example of many of these recommendations in action. MHIST is a specially trained unit including a captain, a lieutenant, a sergeant, three detectives, and seven field officers that serve as a mental health support network for officers, people in the community, and health care providers.  MHIST officers embrace a guardian mindset and employ alternative, least-harm resolutions to mental health calls for service.

TPD created the team in 2013 when following the 2011 shooting of U.S. Rep. Gabrielle Giffords, the department sought a fresh approach to how it handled mental health related calls. Since its inception, the team has changed the way that the department handles incidents involving persons affected by mental illness. Tucson Police Chief Chris Magnus has instilled the principles of CIT throughout both the MHIST and the Department as a whole. The principles are reflected in the core operations of MHIST.

  • MHIST serves as a central resource for patrol when facing challenges in responding to persons with mental illness.
  • Mental health investigations dovetail with criminal investigations and include the possibility of a mental health diversion for the individual involved.
  • TPD employs policies and procedures for special populations. Investigative protocols in the TPD General Operating Policies cover special circumstances involving vulnerable groups. See
  • Tucson engages in a multidisciplinary community team approach for planning, implementing, and responding to crisis situations. MHIST connects behavioral health, law enforcement, and the justice system, to ensure a coordinated, efficient response.
  • The MHIST officers wear civilian clothes and drive unmarked cars to reduce negative perceptions and reduce the stigma associated with mental illness.

MHIST has been successful in preventing events that could have escalated to the level of the Giffords shooting.  For example, the Team was able to prevent a possible church shooting by obtaining a mental health court order for an individual who was charged with felony stalking of multiple victims and in the possession of multiple firearms.

Through preventative actions, specialized training, and continuous open communication, the Tucson Police Department’s Mental Health Investigative Support Team is changing the department’s response to interactions with individuals with behavioral health concerns.

This blog post is part of a series highlighting best practices in advancing 21st century policing as part of the IACP Institute for Community-Police Relations. Tucson is one of fifteen sites selected for participation in the Advancing 21st Century Policing Initiative, a joint project of the COPS Office, CNA, and the IACP to highlight agencies who are actively embracing the principles in the President’s Task Force on 21st Century Policing.


Posted in Community-Police Relations, Partnerships | Tagged , | 2 Comments

Join Us in San Diego for IACP 2016!

Register now for the 2016 IACP Annual Conference and Exposition in San Diego, California, October 15-18. Save more than 20% when you register by August 31.


IACP 2016 delivers a world-class educational experience by bringing together global subject matter experts and attendees striving to be better leaders, innovators, and educators within their communities. We aim to provide the best education opportunities possible, providing attendees with a platform to share best practices and lessons learned from across the world. Check out what’s new this year in education.

Educational Program Overview

This year, we’re offering 215+ educational sessions in 12 targeted tracks. Check the 2016 Education Program for a detailed list of all sessions at the conference. Some of this year’s topics include:

  • Community-Police Relations
  • Going Dark – Challenges of Gathering Electronic Evidence
  • Critical Incident Management Training
  • Investigation of Use of Force Issues
  • Crisis Intervention Training
  • Body Cameras and Law Enforcement Technology
  • Combatting Violent Extremism/Terrorism
  • Officer Health and Wellness
  • Police Recruitment

Global Perspective Series

A Shared Plague: The Impact of Narcotics Around the World. This session will examine the impact narcotics production, trafficking, and use have in nations and communities around the world with focus on the opioid abuse crisis and overdose epidemic.

Use of Force Revisited: Approaches from around the Globe. The session will examine various approaches to use of force by law enforcement agencies around the world, including how agencies can educate communities on how and why officers use force; de-escalation strategies; and solutions and safeguards to minimize use of force incidents.

The Unexpected Challenge: Law Enforcement & Mental Health. In this panel discussion, the impact metal illness has on daily operations of law enforcement agencies will be examined as well as training, Crisis Intervention Teams, and how to partner with mental health professionals.

Other New Features


More Content. IACP has adjusted the educational sessions schedule to conform with adult learning best practices. Educational sessions will now be shorter to provide space for more topics to be covered over the course of the conference.

Quick Hits. In addition to shorter session times, IACP 2016 will also feature Quick Hits. These 20-minute sessions will provide quick, concise information, giving attendees yet another way to grab some education throughout the day.

Watch Sessions Later. With more sessions than ever available to conference attendees, IACP has identified some key workshops that will be recorded and made available online so that you receive even more out of your conference registration.

Don’t forget to register today to receive the advance registration rate. See you in San Diego!


Posted in Annual Conference and Exposition, Conference General Information, Conference Workshops, Educational Tracks | 2 Comments

The Importance of Department Wide Youth Outreach

Guest Blogger: Scott Nadeau, Chief of Police, Columbia Heights, Minnesota, Police Department

“Seeking active partnerships in the community in order to protect life and property, innovatively solve problems and enhance the quality of life in the communities we serve.”

With this mission in mind, and the concept that community policing is everyone’s job, the Columbia Heights Police Department implemented a series of youth outreach programs targeted at building relationships with at-risk youth and reducing criminal activity.

colheightsmapColumbia Heights, as a first ring suburb of Minneapolis, is significantly more diverse and less affluent than the state of Minnesota as a whole. We have a large population of immigrants, primarily from Mexico and East Africa, and there are a total of 38 different languages spoken by families in the school district. In addition, 79% of our students qualify for free or reduced lunch.

Youth Outreach Programs

Our first youth outreach programs were implemented under the Cops-N-Kids initiative and included a weekly open gym at the high school and middle school. In this initial partnership with the school district, police department employees would staff the gymnasium during after-school hours and spend time building relationships with the kids. This program continues to draw gate counts of over 5,000 youth per year.

The success of the open gym program led to additional police/school partnerships including an “Anti-Bullying Reading” program where officers read to classes of children between kindergarten and fourth grade twice a year. The “Anti-Bullying Reading” program underscores the school’s message regarding the harmful effects of bullying and violence, while also educating students about the role of police. Each year the school district and police department meet and discuss how programs could continue to grow and improve.

Other youth engagement programs include hosting events like basketball tournaments, teaching DARE in elementary schools, and having police officers attend school-sponsored events to increase interaction. All of this was done with the intent of fostering relationships and positive contact with the police both early and often.

columheightsPerhaps the most impactful program that the police department has instituted is a school-based mentoring program in partnership with Big Brothers Big Sisters of the Greater Twin Cities. Under this program, adult mentors dedicate an hour a week to meeting with a matched “little” providing guidance, support and mentoring. This program started with around a half-dozen police volunteers in 2012 and has now grown to include almost 40 volunteers from the police department, fire department, city hall and the community at large. This is a great testament to the value our community places on helping youth to thrive.

Since 2008 and the start of these programs, officers have increased the dedicated hours of community policing programming from 10 to 25. In 2015, Columbia Heights officers surpassed the mandatory hours by spending an average of 60 hours per officer for the year. The Columbia Heights Police Department is able to accomplish so much in the way of juvenile outreach because of our community policing philosophy – it is everyone’s job and not just the responsibility of an assigned few.


So what do we reap from this investment of time and resources? Crime is at a 40-year low in Columbia Heights. While many across the country are seeing crime reductions, we are surpassing both state and county measures in terms of our decrease. Of even more importance are the results in our juvenile arrests. In 2008, the year the programs began, we arrested 251 juveniles. In 2015 that number was down to 90. We have also seen much better relationships between our police and youth, both in the schools and on the streets. Our police have a much better understanding of who are youth are and vice-versa. The efforts have also improved employee morale and given our staff a better, more rounded perspective of the youth in our community.

By balancing enforcement activity with more positive experiences, our officers and staff have struck a better balance with our youth and are more aware of how to help them. Our officers understand that arrests and citations are tools, and there are a number of effective ways to assist our youth in a given situation.

For more information on the CHPD, its youth outreach efforts, strategic plans, or studies concerning the effectiveness of our community policing efforts visit the Columbia Heights Police website.

This blog post is part of a series highlighting best practices in advancing 21st century policing as part of the IACP Institute for Community-Police Relations, particularly those that address recommendations from the President’s Task Force on 21st Century Policing final report. The Institute is funded through the U.S. Department of Justice, Office of Community Oriented Policing Services and the Motorola Solutions Foundation. Learn more about the ICPR.

Posted in Community-Police Relations, Partnerships, Youth | Tagged

10 Ways Community Members Can Engage with Law Enforcement

One of the most important aspects of effective policing is community engagement. In order to build trust and respect, collaboration with the community is essential. Below are 10 great ways community members can engage with their local law enforcement agencies.

#1. Volunteer

  • volunteer2Citizen volunteers help supplement and support officers and civilian personnel in many ways.
  • Roles for volunteers may include: performing clerical tasks, assisting with search and rescue activities, writing citations for accessible parking violations, code. enforcement, patrolling to provide additional police visibility, reporting graffiti and other quality of life issues, and helping with property and equipment inventories.
  • For more information see the IACP’s Volunteers in Police Service resources.

#2. Serve on a Citizen Advisory Board

  • Many police departments have citizen boards to advise and assist with implementing effective strategies to reduce crime and disorder, change perceptions and facilitate positive engagement.
  • These entities strive for diverse representation, including members from local businesses, churches, community groups, youth groups, local government, and law enforcement.

#3. Participate in a Citizens Police Academy

  • Classroom information sessions, put on by the police for citizens, enable residents to learn about local law enforcement agency’s values and mission as well as the overall operations of the department.
  • Citizen police academies allow citizens a chance to better understand the different aspects of the job and the reasons why officers perform certain actions.

#4. Compliment or Complain

  • If you had a positive interaction with a police officer in your community that is worthy of praise, share it with the chief’s office.
  • Similarly, if you have a complaint or a question, send that in as well. Your police department wants to hear from you.
  • Most departments have information on their website about how to submit complaints and commendations, as well as how this information is handled.

#5. Participate in Neighborhood Watch

  • neighwatcCitizens can help police maintain public safety through neighborhood watch groups.
  • Neighborhood watch members receive training on how to organize particular areas and methods for communicating with the police and with their neighbors.

#6. Participate in Police Initiatives, Projects, and Programs

  • Law enforcement agencies often engage their communities by hosting events throughout the year. Examples include neighborhood barbeques, National Night Out, and Coffee with a Cop.
  • Community members can assist the police in their efforts by participating, donating to, or helping facilitate these events.

#7. Attend Community Meetings

  • Community meetings are another way community stakeholders, business owners, church groups can engage with local government and law enforcement.
  • Residents can communicate with police representatives at these meetings to help solve community issues and facilitate a positive, collaborative relationship.

#8. Participate in Law Enforcement Surveys

  • Law enforcement agencies may seek community member input to help guide community policing efforts.
  • Community members can assist and engage with law enforcement by participating in these surveys and providing honest feedback.

#9. Get Your Kids Involved!

  • youth1Programs that engage youth with law enforcement are a great way to get kids and their families familiar with local enforcement officers.
  • Programs such as police explorers/cadets, Police Athletic Leagues, citizen police academies specifically for youth, and mentorship programs area all good examples of how youth can collaborate with law enforcement in a positive method.

#10. Follow Your Police Department on Social Media

  • Many police agencies use social media to communicate with the public. Community members can also communicate with law enforcement through social media outlets.
  • Follow your local law enforcement agency on social media to stay aware of police events in the community, various crime and traffic alerts, and general information regarding the police department.

This blog post is part of a series highlighting best practices in advancing 21st century policing as part of the IACP Institute for Community-Police Relations (ICPR), particularly those that address recommendations from the President’s Task Force on 21st Century Policing final report. The Institute is funded through the U.S. Department of Justice, Office of Community Oriented Policing Services and the Motorola Solutions Foundation. Learn more about the ICPR.

Posted in Community-Police Relations, Partnerships | Tagged

Then and Now: Transforming Communication for Public Safety

Guest Blogger: Jim Bugel, Vice President, AT&T Public Safety Sector, IACP Platinum Partner

Police picAT&T’s products and services have supported first responders since the late 1870’s

Who invented the telephone? Alexander Graham Bell. You probably knew that already. But did you know that police and firefighters were among the earliest people to use the telephone? For more than 130 years, first responders have relied on telephones to help serve and protect communities across the U.S.

We have a long-standing tradition of providing telecommunications products and services to first responders since the dawn of local telephone exchanges in the late-1870s. Although the technology has changed significantly, our commitment to public safety hasn’t.

1880 – American Bell Telephone, predecessor to AT&T, licensed the Gracewell Fire Alarm Telegraph Co. to include telephones in their police signal telegraph system in Chicago. Bell supplied the telephone instruments for the patrol box system that replaced the telegraph system. This would eventually become the Chicago Police Patrol System.

1930 – Western Electric, an AT&T subsidiary, installed the first one-way and two-way radiotelephone equipment in police patrol cars. Municipal police dispatchers across the nation were using the new system by the late-1930s.

1953 – AT&T began developing an Emergency Reporting Telephone System (ERTS) for municipal governments. We installed bright red call boxes marked “Fire” or “Police” in the city streets. People used the handset in the box to report an emergency situation to a dispatcher at a control center. The dispatcher then contacted the local fire or police department.

1968 – AT&T made 9-1-1 available nationwide. The service provided people with a short, easy-to-dial number to reach public safety agencies.

1980 – AT&T introduced an Enhanced 911 (E911) Service. Telephones could now identify the location of the phone number making the call. The call would automatically forward to the police department serving the location. The location would appear on a screen in front of the answering officer who would transfer the call to the fire department or rescue squad.

Today, 9-1-1 calling systems for law enforcement, fire departments, and Emergency Medical Responders (EMS) have changed considerably. We’re committed to helping public safety agencies migrate from their older voice systems to Next Generation 9-1-1 services.

AT&T ESInetTM is a new solution planned to be available in the second half of 2016 that will offer first responders a state-of-the-art, robust, and flexible network with call routing services for 9-1-1 agencies. Before, first responders would need to manually route voice calls to the appropriate parties. Now, they will be able to automatically handle call overflow between Public Safety Answering Points (PSAPs) and disaster recovery locations.

AT&T ESInetTM can also handle texts and will support pictures and video in the future. For example, a witness at the scene of a car accident will be able to send EMS a picture or video of the incident. EMS workers can be better prepared and arrive with the right resources. AT&T ESInet will be a flexible solution that can help make the transition easier and more affordable for public safety agencies.

And it doesn’t stop there. We’re also helping companies and organizations offload their non-critical voice traffic. AT&T Enhanced Push-to-Talk is bridging the gap between two-way radios and push-to-talk (PTT) devices. Before, dispatchers using a land mobile radio could not communicate directly with PTT users.

Now, they can talk to their field workers no matter if they’re using a two-way radio, desk phone, or AT&T EPTT device. This allows for quick and easy collaboration from almost anywhere. Companies can keep their existing radio system and add IP-based tools for their workforce.

From 1880 to now, businesses and government agencies have relied on AT&T to change the way they communicate. Solutions like AT&T ESInet and AT&T Enhanced Push-to-Talk are helping them become more versatile and efficient. We’ll continue to build technology that can transform how they interact with their workforce and communities for the next 130 years and beyond.

Posted in Partnerships, Technology